Consumer impulsive buying behavior

Consumer impulsive buying behavior Abstract In this study, we investigate the relationship between sales promotion and consumer impulsive buying behavior in Retail Industry of Pakistan. More specifically, we investigate whether there is a positive relationship between sales promotion and consumer impulsive buying behavior or not? For this purpose we have conducted 80 Questionnaire from Metro, Macro and Hyper Star Located in Lahore, Pakistan for our research project. We have measured sales promotion by three dimensions that are (1) length of offer period, (2) incentives and (3) return policy while customer impulsive buying behavior by three dimensions that are (1) income level, (2) worth of product and (3) tendency to spend. We have used Questionnaire as a tool for the collection of data in order to prove our hypothesis. Afterwards we have applied the regression and correlation technique, which have given us the result that there is a positive relation between Sales Promotion and Impulsive Buying Behavior. In the end we discuss ed that our research goes in support of our literature review that we have conducted before starting our project. Keywords: Sales Promotion, Consumer Impulsive Buying Behavior INTRODUCTION AND OVERVIEW In this era of globalization, competition has become more intense than ever. Every marketing campaign tries to win the support of the consumers that the product of the organization is entailed to suffice them and is the best to meet their expectations. If the purpose is successfully attained the consumers acknowledge the product of the organization and colligates specific benefits to the product (Murphy Enis, 1985). Consumer routinely faces the decision problem of what product to purchase, from where to purchase and in what quantity to purchase. Moreover, the decision is complicated by consumer characteristics ( e.g., income, age, gender, purchase frequency etc) and by temporary price reductions for various products and by the fact that the size of the price reductions varies across deals. These price reduction (sales promotion) techniques can affect the decisions of different consumers differently. For example, price reduction might cause brands switching to one segment without any effect on purchase timing and quantity, while heartening another segment of brand-loyal consumers to buy quick and more of the product. Common sense and formal economic analysis suggests that a consumers decision on product and purchase quantity may depend on the size of the price reduction and the time until the next price reduction (Blatberget, 1978). Interest in the study of sales promotion is increasing due to the acceleration of promotional expenditures. Three-fourth of the marketing budget in most of the consumer product companies is for sales promotions. Sales promotions are a potential tool because it works on behavioral level and most of the sales promotion techniques directly impact the decision making process and thus purchase decision. Sales promotion is capable of shift in behavior because it transforms the price-value relationship that a product or service offers a buyer (Schultz, Petrison Robinson). pp 1- 6 Manufacturers are spending more money on sales promotion as compared to advertisement due to the quick and direct impact of sales promotions on sales volume (Blattberg, Briesch and Fox 1995). There are several reasons why advertising has become less effective. The growing diversity of the population of consumers makes it more difficult to reach a mass audience with a single message. Moreover, the cost of advertising media has grown faster than the rate of inflation, but its effectiveness has fallen as television channels, magazines, radio stations, and websites proliferate, and as consumers take control of their exposure to ads with remote control devices. It has become increasingly expensive and difficult to build brand awareness and brand loyalty. According to Kahn and McAllister (1997), it has almost become impossible to build brand awareness and brand loyalty by advertising. Furthermore, a result of the overwhelming product proliferation is that the distinctions between brands have become blurred. These (and other) developments have driven manufacturers and retailers marketing mix expenditures towards sales promotions. (e.g., Lal and Rao 1997, Bell and Lattin 1998) In vestigating the exact results from sales promotion expenditures on individual consumers buying behavior is the mainspring of our study. 1.2 Sales Promotions Sales promotions are action-focused marketing events whose purpose is to have a direct impact on the behavior of the firms customers. There are three major types of sales promotions: consumer promotions, retailer promotions, and trade promotions. Consumer promotions are promotions offered by manufacturers directly to consumers. Retailer promotions are promotions offered by retailers to consumers. Trade promotions are promotions offered by manufacturers to retailers or other trade entities (Blattberg and Neslin 1990). This thesis is focused on promotions offered to the consumer, therefore a combination of consumer and retailer promotions. Throughout the world, sales promotions offered to consumers are an integral part of the marketing mix for many consumer products. Marketing managers use price-oriented promotions, such as coupons, rebates, and price discounts to increase sales and market share, entice consumers to trial, and encourage them to switch brands or stores. Non-price promot ions such as sweepstakes, 7frequent user clubs, and premiums add excitement and value to brands and may increase. brand attractiveness. In addition, consumers like promotions. They provide utilitarian benefits such as monetary savings, increased quality (higher quality products become attainable), and convenience, as well as hedonistic benefits such as entertainment, exploration, and self-expression (Huff and Alden 1998, Chandon et al. 2000). Blattberg and Neslin (1990) stated that the influence of sales promotions could be exerted in many ways. The consumer can be influenced to change purchase timing or purchase quantity, switch brands, increase consumption of the product category, switch stores, or search for promotions. However, not all consumers are influenced in the same way. For example, some consumers might be influenced to switch brands but not change their purchase timing, while others might be influenced to change timing but not brands. Still others might be influenced in both ways. Blattberg and Neslin (1990) concluded that promotion response is therefore a multidimensional concept. Identification of the degree to which a certain consumer is influenced by a promotion? Figuring out, whether there are some consumers who respond to every sales promotion? Are there differences between households in the way they react to promotions, does one household show consistent brand switch behavior, whereas a second household shows consistent purchase acceleration behavior? These are questions we want to answer with this study. Retailers also want to know how planned decisions such as the product range is to be offered in their stores and how these planned decisions such as price promotions and special displays affect the likelihood of consumers adding impulse behavior to their sales. Research Questions With respect to the effects of sales promotions we have formulated one central research question. Under which conditions and in what way do sales promotions influence household purchase behavior? We have investigated the impact of sales promotions on purchase behavior at the individual household level. We agree with Blattberg and Neslin (1990) in the sense that promotion response can be exerted in many ways. There are so many factors that can influence a consumer promotion purchase behavior. 1.4 Scientific Contribution A considerable amount of research has been undertaken in an attempt to identify and understand consumer promotion response. Different operationalizations and measures of promotion response have been developed and applied. This abundance hampers comparison and makes the prospect of building a cumulative tradition for promotion response elusive. Furthermore, a large part of the empirical work is not grounded on consumer behavior theory. We provide an integrated framework that describes the effects of sales promotion on household purchase behavior applying insights from consumer behavior theories. Furthermore, measures are developed for household sales promotion response. We investigate whether the observed magnitudes of the promotion response variables can be explained by observable household characteristics (such as social class, available time, size and composition), product category characteristics (such as average price level, number of brands), and promotion environment variables (which promotion types were present). Furthermore, we will present an intertemporal decomposition of household promotion response to find out to what degree the different sales promotion reaction mechanisms are exhibited in household purchase behavior within and across categories. The intertemporal aspect means that besides effects during the promotion itself, also pre-and post-promotional effects are taken into account. The microscopic level of research offers the opportunity to study (in)consistencies in household purchase behavior within and across different product categories to make a statement about the concept of deal proneness. 1.5 Managerial Relevance The results and insights obtained concerning the promotion response will be used to infer conclusions about the effects of sales promotions. Do specific sales promotion types mainly lead to stockpiling behavior, therefore not really rewarding, or do some consumers really consume more (category expansion). What household characteristics and product category characteristics are important in explaining the effects of sales promotions? Are some categories more attractive to promote than others? The results on category expansion effects form an important indicator of retailer and manufacturer profitability. They could be used as a starting point for deriving estimates of these profitabilities, though that is outside the scope of this dissertation. Currently, everyday low pricing (EDLP) is appearing in managerial circles. The change from a promotion-intensive environment (the so-called high-low pricing) to an environment characterized by lower average prices and fewer promotions has interesting short- and long-run implications for brand choice, store choice, purchase acceleration, category expansion, and repeat purchasing. It is therefore interesting to know the percentage of households whose purchase behavior is influenced by promotions. Promotion shoppers could abandon EDLP stores and EDLP brands. Furthermore, incorporating demographic variables in household purchase behavior models is conceptually appealing and has numerous managerial benefits. Retailers and brand managers can assess demographic variations in demand and marketing mix response in order to implement micromarketing strategies (Neslin et al. 1994, Kalyanam and Putler 1997). For example, a retailer planning to locate a new outlet can get some sense of the differences in demand patters and price and promotion sensitivities in the new trading area in order to make initial stocking, inventory, pricing, and promotion decisions. SIGNIFICANCE RATIONALE Researches and techniques are continuously being added in the field of sales promotion (Lancaster Massingham). Many of the sales promotion researches described the impact of demographics on deal-prone consumers and explained the impact of their income, gender and ownership on their purchase patern (Bawa and Shoemaker 1987; Blattberg et al. 1978) and other researches explored personal traits such as coupon-proneness, value-consciousness or market mavenism (Feickand Price 1987; Inman, McAlister and Hoyer 1990; Lichtenstein, Netemeyer and Burton 1990, 1995; Mittal 1994). Influences of personal (self-image) and social characteristics on impulsive buying behavior has been explored (Dittmar, Beatie and Friese 1996) We acknowledge that consumer characteristics also influence impulse purchase decisions but our research is directed at factors over which retailers have control. Based on previous impulse research, we obtained measures of consumer characteristics that have been shown to influence impulsive buying behavior and included these variables in our research so potential space of relationship between the sales promotions and consumer impulse buying behavior exist. Keeping this gap in mind, our research contributes to defining the relationship between these two concepts. OBJECTIVES Our study has three general objectives. The first is to develop a conceptual model to describe the relationship between sales promotion and consumer impulse buying behavior. It also indicates how retailers can influence promotional activity and use information on consumer purchasing decision. The second objective is to conduct an empirical analysis of the model. These findings are expected to improve our understanding of how consumers react to price promotions. The third objective is to test hypothesis. These findings could be used to segment the market, for mailing coupons, for designing specific promotions. LITERATURE REVIEW A lot of research work have been done in the area of consumer behavior in which, its relationship is associated with the different aspects of marketing for example advertisement, quality of the product or services, pricing acceptability of the product, bundling and promotional frames were influencing the perceived value of the product, variety seeking and reinforcement behavior that resulted in purchase intention (Munger Dhruv, 2003; Joseph, 1999; Barbara Jagmohan, 1991; Joseph, Carl Terence, 1999; Aridhan, Imarn Robert, 1991; Donald, Nancy Richard, 1993; Charles Michael, 1982; Manohar Chi, 1992; Carl, kamel Douglas, 1998 ). Many a researches examining impulsive buying have used the terms Impulsive buying and Unplanned buying interchangeably (Kollat Wallet, 1969; Stern, 1962). Consumer statement that they had purchased those items, which they had, no intention of purchasing, prior to entering the store were generally conceptualized as impulsive buying. This definition of impulsive buying was one of the reasons for the researchers to investigate the issues related to shelving displays that facilitate purchasing. Impulsive buying behavior is a sudden compelling hedonically complex purchasing behavior in which the rapidity of the impulse purchase decision process predicts thoughtful deliberate consideration of information and choice alternative (Kacen Xu, 2001). Furthermore Charles and Michael (1982) examined marketing and financial implications of offering a discount to retail customers to encourage cash payment rather than credit card payment to increase buying behavior. Also in research study published by American Marketing Association of Aradhna, Imran and Robert (1991) explained the relationship of promotional activity with consumer perception comprehensively. The use of different sales promotion techniques varies substantially from one country to another. Promotions provoke two reactions in people .The first is an increase in consumption, i.e. more quantity of a product is acquired. The second is storage of the product for the future, i.e. the consumer acts anticipating his purchases. On the other hand, it is possible that consumers who do not buy the brand will want to acquire it because they are attracted by the sales promotion (Gupta, 1993). However, Brandweek (1994) found that some people who change brand due to a promotion change back to their favorite brand when buying that category of product later. It is necessary to highlight that the use of sales promotions to encourage brand and product purchase and consumption has to be sufficient. However it is necessary to stay alert, as the opposite effect could be provoked on certain occasions. This occurs when the consumer perceives that he is paying for unnecessary activities to enhance and position the product: this then provokes the opposite effect to the desired effect, i.e. the consumer will stop buying the promoted brand (Simonson, 1989). It is also possible that the consumer avoids buying the promoted brands so as not to have to justify his behavior to his peer group. There is also another reason why promotion may not obtain the expected results: the consumer may feel he is being manipulated and will punish the retailer by not purchasing the promoted brand or product (Simonson, 1989). Customer perceived value is thus the difference between the prospective customers evaluation of all benefits and all the costs of an offering and perceived alternatives. Total customers value is the perceived monetary value of the bundle of economic, functional and psychological benefits customers expect from a given market offering. (Marketing management 12 e, page no 141, Philip Kotler and Kelvine Lane Keller, 2005) Marketing analysts have shown that consumers can be characterized based on their brand purchasing patterns within a product class (Morrison, 1966). For example, some consumers purchase behavior can be characterized as reinforcing, i.e., a tendency to repurchase the last brand bought (Morrison, 1966; Jeuland, 1979), while other consumers purchase behavior can be characterized as variety-seeking, i.e., a tendency to shift away from the last brand purchased (Givon, 1984; Kalwani, 1992; Morrison, 1966). Several models of consumer response to promotions suggest that a current decision on brand and purchase quantity depends on the expected time until the next price reduction and the expected size of future reduction. Blattberg, Peacock, Robert and Sen (1978) define a purchase strategy as a general buying pattern which incorporates several dimensions of buying behavior such as brand loyalty, private brand proneness and deal proneness. Researchers studying the brand choice decision for example, Gupta (1988), Schneider and imran (1990) have found promotions to be associated with brand switching. It was found that all the individuals have built-in impulsive spending mechanisms: (1) Desire to buy, and (2) Ability to control urge of buying. When the former overtakes later then it results in impulsive spending (Hoch Lowenstein, 1991; Mischel Ayduk, 2004; Mischel Ebessen, 1970). Research findings suggest that emotions and feelings play a decisive role in purchasing, triggered by seeing the product or upon exposure to a well crafted promotional message. Such purchases ranges from small (chocolate, clothing, magazines) to substantially large (jewelry, vehicle, work of art) and usually (about 80 percent of the time) lead to problems such as financial difficulties, family disapproval, or feeling of guilt or disappointment. Moods also influence the impulsive buying behavior. Researchers found that that the respondents were of the opinion that the most frequently mentioned mood state for stimulating impulse purchase was pleasure followed by mood states care free and excited. Consumer believes that, impulsive buying helps in extending these feelings. Most of researchers findings are that positive moods facilitate impulsive buying, but a few researchers also found that negative moods also facilitate impulsive buying (Gardner Rook, 1987) Negative moods adversely aff ect self control, therefore, the individual fell prey to impulsive buying (Herman Polivy, 2004). Consumer in negative mood turns to purchasing with the hope that this would alleviate their unpleasant mood (Mick Demoss, 1990). Rook (1987) defined impulse buying as when a consumer experiences a sudden, often powerful and persistent urge to buy something immediately. We extend this definition slightly. Impulse buying is sudden and immediate purchase with no pre-shopping intentions either to buy the specific product category or to fulfill a specific buying task. The behavior occurs after experiencing an urge to buy and it tends to be spontaneous and without a lot of reflection (i.e., it is impulsive). It does not include the purchase of a simple reminder item, which is an item that is simply out-of-stock at home. Dramatic increases in personal disposable incomes and credit availability have made impulse buying in retail environments a prevalent consumer behavior (Dittmar, Beattie Friese 1996; Ferrell 1998). Impulse buying behavior is sudden and compelling (Bayley Nancarrow, 1998). Several researchers have reported that consumers do not view impulse purchasing as wrong; rather, consumers retrospectively convey a favorable evaluation of their behavior (Dittmar, Beattie Friese, 1996; Hausman, 2000; Rook, 1987). Other researchers have treated impulse buying as an individual difference variable with the expectation that it is likely to influence decision making across situations (Beatty Ferrell, 1998). Our research project is going to be investigating the impact of sales promotion on consumer impulse buying behavior because we have not found work done on this topic. Theoretical Frame work The two major concepts examined in this research are sales promotions and consumer impulsive buying behavior. The brief introduction to these concepts is as below: Consumer Buying Behavior. Buying behavior of people who purchase products for personal or household use and not for business purposes. Impulse buying An unplanned buying behavior resulting from a powerful urge to buy something immediately. 179 Routinized Response Behavior. A type of consumer problem solving process used when buying frequently purchased, low cost ietems that require very little search and decision effort. 178 Limited Problem Solving. A type of consumer problem solving process that buyers use when purchasing products occasionally or when they need information aboutan unfamiliar brand in a familiar product category.178 Extended Problem Solving. Type of consumer problem solving process employed when purchasing unfamiliar, expensive or infrequently bought products.178 Foundations of Marketing (2nd ed) 2007 Page 177 By William M. Pride, O. C. Ferrell Chapter 8: Consumer Buying Behavior, Publisher:Cengage Learning HYPOTHESIS H1: There is positive relationship between Sales promotions and consumer impulse buying behavior. H2: Female consumers are attracted more by sales promotions as compared to male consumers H3: Responsiveness to sales promotions is more in young consumers as compared to old consumers H4: Low income consumers are attracted more by sales promotions as compared to high income consumers Dependent Variable In our analysis, consumer impulse buying behavior is our dependent variable. Independent Variable Independent variable is Sales promotion. Relationship between Dependent and Independent Variable Consumer Impulse Buying Behavior Sales Promotion Independent Variable Dependent Variable Operational Definitions Sales Promotion- Short term incentives to encourage purchase or sales of a product or service (Kotler, Armstrong 1999). Dimensions of Sales Promotions Incentives- These are benefits given by retailer such as coupons, cash rebates, advertisement specialty; price packs (e.g. 50% off) to consumers. Offer Period- It is the lengths of time for which the consumer can avail the incentives given by retailers e.g. 3 month spring season offer, Eid offer, Ramzan offer etc. Return Policies- It is the money back guarantee or replacement of the products given by the retailer to increase the confidence of the consumer. Consumer Impulse Buying Behavior Impulse buying as when a consumer experiences a sudden, often powerful and persistent urge to buy something immediately. (Rook, Dennis and Stephen, 1985) Dimensions of Consumer Impulse Buying Behavior Income Level It plays an important role while determining the consumer impulse buying behavior as it helps the consumer to decide about the purchase of the product. Worth of the Product- It is the value of the product for consumer e.g. consumer impulse buying behavior is affected by the price packs given of those products which have worth for consumers. Tendency to Spend- It is the potency and likelihood in one self that he or she spends money irrationally. Research Design A research design according to Zikmund (1997), a master plan by which we specify the techniques and operations for collection and examination of the required information (p. 199). Choice of research The choice of research will be Causal Research which describes data and characteristics about the population or event being studied. It allows us to have greater understanding (Zikmund, 1997). Descriptive research tends to be very structured and strict for the collection of data (Stevens, Wrenn, Ruddick, Sherwood, 2000). The purpose of using this research is that it will help understanding the attitudes and behavior of customers, who are likely to respond towards the organizations undertaking a societal marketing campaign and hence, the degree to which societal marketing and corporate image are connected will be determined (Kinnear Taylor, 1996). Hence, this design is most suitable to examine the impact of societal marketing on customer behavior towards corporate image. Sampling Sampling is the process of selecting a sufficient number of elements from the population, so that a study of the sample and understanding of its properties would make it possible for us to generalize such properties to the population element. Population. The population relevant to a study is described as a complete group of entities that share some common set of characteristics (Zikmund, 1997, p. 414). Target population is considered for this study was adult consumers with age 20-45+ years whose income range Rs.15000-55000+ available in the retail markets of Pakistan. The departmental stores and superstores offers a good place to find this kind of population. Sampling frame. The sampling frame in this study will be the customers visiting Makro, Metro and Hyperstar located in Lahore. Each customer in the store is a single member of the population and is defined as a sample unit (Zikmund, 1997). Sampling method. To understand how sales promotion affects the consumer impulse buying behavior a self administered survey was conducted at major super stores METRO, Makro and Hyperstar at Lahore. A probability sampling method has been used for analysis as all the customers Sample size. Data from 80 respondents was collected due to budget and times constraints. Instruments Sales promotion- A five-point Likert scale (Strongly Agree/Strongly Disagree) was adopted in the questionnaire. It contained 12 statements. Consumer impulse buying behavior- A five-point Likert scale (Strongly Agree/Strongly Disagree) was adopted in the questionnaire. It contained 13 statements. Statement 9 is more psychological in nature and statement i4 is a repeated statement, so it was dropped while analyzing data. REsults and Analysis 5.1 Reliability Analysis All questionnaires were valid for analysis as missing values were converted 3 (neither agree nor disagree). For a reliability check, the Cronbachs Alpha of each scale above 0.60 found, as shown in the following table. 6 Discussion From table 1 it can be interpret that measurement scale of sales promotion is 66.5% reliable and consumer impulse buying behavior is 69.5% reliable. Form table 2 it can be interpreted that the hypothesis is true and the two variables are positively correlated and level of significance is .005 for to tailed and confidence interval is 99%. Table 4 represents that while calculating regression Enter Method is used . From table 5 it is interpreted that Value of adjusted R2 (.099) shows the effect independent variable on dependent variable, remaining effect will be caused by other variables which are not the part of this study. Table 5 represents ANOVA summary also from this analysis significance is found .005.from table 6 the coefficient of independent variable sales promotion ÃŽÂ ²=0.334 have appositive effect on dependent variable consumer impulse buying behavior. Fig1 shows the regression line and variation can be seen through scattered points which are almost near the line.Fig2 show the pattern of data represented by histogram and the curve shows normal distribution pattern. 7 Conclusions Our study focused on understanding the relationship sales promotion to consumer impulse buying behavior. Charles and Michael (1982) proved in their research that cash discount can increase the customer buying behavior. Similarly Givon(1984) and kalwani (1992) proved their research of increasing sales through variety seeking behaviors , Morrison (1966) developed the relationship of buying behavior with consumer status ,and Blattberg (1978) same devlope relationship with buying behavior but with brand loyality ,Schneider and imran (1990) have found promotions to be associated with brand switching. So we got area to find significance relationship between sales promotion and consumer impulse bung behavior The answer to our research study concerning the relative strength of the retail environment in impulse purchases is deep this is not to say that if a retailer puts items on special display they will not generate impulsive purchases, they will. Our study makes a useful contribution to retailers understanding of impulsive buying behavior among consumers. 8 Limitations First, the data comes from a small panel and from a very small area whereas researchers gather data in forms of thousands. Second, while we have included the major gap that exists between variables to influence impulse buying behavior, there is the possibility that other unmeasured factors (e.g. time of day) also influence purchase decisions. Third Shortage of time was another limitation in this study. Due to which data collected was limited to very small area. Last but not least the respondents were very non-serious many questioners were found on which pattern of filling questionnaires found. 9 Future Implication The results of this study can be helpful for retailers. One of the major implications of this research is that retailers can increase sales by offering the right promotional tools to encourage product sale. So decision should carefully be planned. Promotions that emphasize in-store display, cash rebates, and price packs are likely to be more effective than coupons. Another fruitful area that a retailer must keep in mind that the promotion pattern should be regular or long lasting so that consumer perception can be improved .Giving short term incentives for temporary periods can cause low quality perception in consumer s which can effect impulse purchase To increase impulse purchase at store a wide range of competitors products can be helpful to encourage impulse purchase since consumer compare price level and a deep discount is attractive to them. Our research project is comprised to pilot study there is a great potential

How does Steinbeck present the character of Crooks in chapter 4? Essay

Chapter 4 of the ‘Of Mice and Men’ novella introduces a character named Crooks. Crooks isn’t shown as a main character of the story, but is given much light in this chapter. Crooks is a black man set on a 1930’s ranch, working as a stable buck. Steinbeck presents the Character of Crooks to us as he wouldn’t of been considered during the times of the ‘Great Depression’ and shows us the negative stereotypes of black people in an American 1930’s society. Crooks is a minority character introduced in chapter 4. Page 66 reads â€Å"negro stable buck.† Crooks’ character is introduced exactly the way he would be seen by other ranch workers. Steinbeck’s intentions of presenting Crooks for the first time to us in this way, is to give us the outline of the black workers of 1930’s America. Steinbeck wanted us to instantly recognise the prejudice black people faced before we got to know his character. A white person of the 1930’s would of saw Crooks as a black worker and nothing. Steinbeck chose to introduce Crooks’ character in the way people then would of saw him to the way we continue to see him as we learn the extent of his character. Steinbeck gives careful detail of Crooks’ room. At the beginning of chapter 4, page 66 reads â€Å"a long box filled with straw, on which his blankets were flung.† Crooks’ bunk is described as an untidy and uncomfortable place to rest, much similar to the animal’s with whom he shares the harness room with. The importance of Crooks’ room is to demonstrate the segregation of America in the 1930’s. As Crooks is a black man he isn’t allowed to sleep in the bunk house with the white workers. In addition, nobody considers Crooks’ disablement, when leaving him to live in these inhumane conditions because he was a black man who they saw had no standing. Crooks’ room suggests the means of his life. The description of his room, on page 66 reads â€Å"which hung broken harness in process of being mended.† This suggests that Crooks has no separation from his working life to his personal life. Linking back to the previous point, segregation of the white men and  the black men consequences Crooks to remain in the harness room where he works. Therefore, his life revolves around the four walls of his room merely swapping from his work to his rest in an uncomfortable bed. Crooks is presented to us an intelligent man despite his race. On page 67 of chapter 4, the description states â€Å"a mauled copy of the California Civil Code 1905.† This is proof that Crooks is able to read, which suggests his intelligence, but also shows us he is aware of the rights he is entitled to as a black man. Furthermore, because Crooks knows his rights and standing, he understands that he is a minority among the ranch workers as he is the only black worker. Crooks is a lonely character amongst the ranch workers. Nearer the beginning of the chapter, amongst Lennie’s entrance, on page 68 Crooks states â€Å"Don‘t come in a place where you‘re not wanted.† Crooks is shown being harsh to Lennie, and trying to push him away. This suggests that Crooks’ loneliness has caused him to no longer accept any kindness, whether its from a white or black man. However, because of the segregation between the black and white workers, Crooks seems to be talking to himself rather than to Lennie. This is suggested by Crooks, already being aware of the discrimination he faces by being excluded from the bunk house with the white workers, he is ’not wanted’ by them which is exactly what he says to Lennie. Crooks comes across as defensive towards Lennie being in his room. He states on page 68, â€Å"I got a right to have a light.† He is very quick in his response to Lennie. Crooks does this because he is afraid of being hurt by anyone, holding a barrier up towards the other workers who already discriminate him. He being the ethnic minority, more than likely considers any comment to be a personal criticism of a black man’s room. This is symbolic and he declares having a light is a basic human right he is entitled to. Lennie being mentally much less able gives the ideal opportunity to help exercise some authority in Crooks‘ life. Page 71 for instance, â€Å"S’pose George don’t come back no more. (†¦) What’ll you do then?† is terminative. By  this stage of the chapter, there has been a power shift. Crooks is fully aware of the distress this would cause Lennie, as he would struggle to manage alone. The terminative comments are cruel and are linked to his jealousy of the companionship of George and Lennie, page 71 one quotes a â€Å"private victory† and even pleasure in some way. Steinbeck is presenting the bad streak that loneliness is drawing from Crooks, as a minority character. Being in most ways isolated, Crooks has excitement and great curiosity due to his desperation for social interaction. In chapter 4, page 69, he questions Lennie, â€Å"You travel around’ with George don’t ya?†. Crooks is being shown as curious and nosy into Lennie’s relationship with George. However, this is suggesting more into Crooks enjoyment into having a conversation with someone other than himself, by asking questions he keeps the interaction going because he isn’t used to having company. Crooks continues to hide his excitement upon Candy‘s arrival. Page 74 of chapter 4 sees Candy‘s entrance to Crooks‘ room, â€Å"You can come in if you want.† Crooks’ reply to Candy is less defensive than previously, as Lennie’s child-like kindness has created a domino effect. This is showing him to be much more welcoming, which suggests he doesn’t want to be obvious about his excitement. Crooks is at ease as his barrier is broken down, and his excitement is buried whilst he still craves the conversation Crooks is faced with racial prejudice from Curley’s wife in chapter 4. For example, page 80 reads â€Å"Listen. Nigger (†¦) You know what I can do to you if you open your trap?† Curley’s wife brings trouble to his door, thinking she has the moral high ground, power to play god in his life. Steinbeck’s intentions were to show how being a ‘nigger’ is a human being portrayed as simply nothing, having no traits, or feelings. Crooks has no standing and is powerless as a minority. Any defence he may put forward would not even be heard, because of the racial prejudice he faces. As the story unfolds Crooks becomes very pessimistic in his outlook towards the American dreams of Ranch Workers. Chapter 4, page 73 Crooks states â€Å"They come, an‘ they quit an‘ they go on; an‘ every damn one of ‘em’s got a little  piece of land in his head.† Crooks’ views are very pessimistic but also realistic, as he has experienced dream after dream after dream that has failed. Steinbeck presents Crooks with cynical views at this point of the chapter, which supports Crooks‘ understanding that loneliness drives you to insanity. Crooks feels nostalgic about his childhood. Page 70 shows Crooks tell Lennie â€Å"The white kids come to play at our place (†¦) some of them was pretty nice.† This suggests his nostalgic feelings, making him vulnerable at this stage. Willingly disclosing such a personal memory helps with our understanding of this character, he is wise and able to distinguish the fact that not all white people are racist. This is a contrasting point in the chapter, as we understand Crooks’ want for social acceptance, because during his childhood he wasn’t exposed to the racial discrimination he faces at his present day. Crooks needs a dream to give him hope during the great depression of the 1930’s. Page 73 of chapter 4 reads â€Å"Had a strawberry patch. Had an alfalfa patch.† This shows us Crooks’ childhood of him already experiencing the land, which suggests Crooks’ understanding of the freedom of the American dream lifestyle the ranch workers want. Furthermore, the use of the repeated word ‘had’ suggests that Steinbeck has written George and Lennie’s dream in reverse through Crooks’ childhood. Crooks character has a need for companionship due to his loneliness. Page 73 of chapter 4 sees Crooks explaining to Lennie â€Å"If some guy was with me, he could tell me I was asleep, an‘ then it would be all right.† Crooks is trying to emphasize the fact he has no reassurance when he has bad dreams or pessimistic thoughts. This shows Crooks’ character dwelling on how alone he is without anyone to talk to or interact with. Companionship creates confidence in Crooks’ character. Page 77 shows Crooks in defence to Curley’s Wife â€Å"We don’t want no trouble.† The use of the word ’we’ shows Crooks having confidence to defend himself alongside Candy and Lennie. This shows that having companionship makes Crooks’ character more confident. Furthermore, this suggests that after Crooks lets his barrier  down to Candy and Lennie, and starting to have hope, Crooks could gain companionship by achieving the American dream. In conclusion, Steinbeck’s character of Crooks is used to convey the effects of racial oppression and loneliness for black people during 1930’s America. Using his situation on the ranch to give us a glimpse of society and the realism. Steinbeck presents Crooks on a personal level in chapter 4. He does this by letting us experience the racism and discrimination Crooks receives for being black, not so much disabled, after we get to know and understand the intelligence and extent of his character. Therefore, our emotions are heightened and we are led to feel sympathy for Crooks.

About The Things They Carried - Free Essay Example

Sample details Pages: 2 Words: 651 Downloads: 10 Date added: 2019/04/11 Category Literature Essay Level High school Tags: The Things They Carried Essay Did you like this example? In the short story The things they carried, the soldiers each had their own unique items that they carried doing the dangerous war. The items that the soldiers carried had a special meaning behind them whether it came from their family background, personality, or their very own personal item. Kiowa is a Native America soldier that came from a religious family. Kiowa has some Christian beliefs so he carries his illustrated New Testament Bible he also carries his grandmother distrust of the white man and his grandfather old hunting hatched. Kiowa is committed to his Christian beliefs so he takes his illustrated New Testament with him along the way to the war. Kiowa grew up in a family where his father taught Sunday school. His family believe in the value of Christian morals. Kiowa received the illustrated New Testament when he was very young because only children get those types of Bible and the adults get the Holy Bible. On this Operation the soldiers carried specific items, but while Kiowa is different he carries his Bible to give him a confident boost and also guidance while he is on this treacherous journey because in the story it says Kiowa always took along his New Testament and a pair of moccasins for silence (OBrien 9). Don’t waste time! Our writers will create an original "About The Things They Carried" essay for you Create order He took his illustrated New Testament along with him because if he ever has tough times doing the war and he do not have anyone to talk to he can reflect back to his Bible to give him comfort. The Bible help Kiowa deal with difficult situation he encounters doing the war in the story It says As a hedge against bad times (OBrien 3). After Kiowa witness the death of his partner getting gun down in front of him Kiowa was speechless he said You had to be there how fast it was, how the poor guy just dropped like so much concrete. Boom-down, he said. Like cement (OBrien 7). Kiowa never seen such a thing to occur so it was kind of appalling to him because he never seen someone get slaughtered so rapid before. Ted Lavenders death leaves Kiowa dazed and he believes that It seemed unchristian like to not have any sentiments and its strange he does not have any grief like Lieutenant Jimmy Cross he wanted to feel what Lieutenant Jimmy Cross felt at that time (OBrien 18). After seeing that tragic event Kiowa turn to his Bible to give him security and enlightenment. Kiowa also carries his grandmothers distrust of the white man (OBrien 3). It means that they do not trust white people because of how the white people treat them like they are not human. The finally precious component that Kiowa carries is his grandfathers feathered hatchet (OBrien 7). You can tell that Kiowa was very close to his grandfather because his grandfather gave him his old hunting hatchet. The hatchet is old so you that it could have been made passed to his father first and when Kiowa got older it was passed to him as a superior significance in their family. Kiowa grandfather possibly use to be a noble hunter and he use to teach his grandson Kiowa how to hunt as well he probably told Kiowa one day he is going to inherited the hunting hatchet. Since Kiowa is in the war he carry the old hunting hatcher for protection from the enemies. In conclusion, Kiowa carried a lot of sentimental items that showed true meaning and usage. Over the long perilous mission, he faced some tough situation and even had an eye-opener. Kiowa experience death of his partner even though he was lost of words he wanted to know how to express his emotion the Christian way like Lieutenant Jimmy Cross. This was his first time ever seeing a tragic that happen so quick, but he also had his illustrated New Testament to protect him through the rest of the war.

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Poetry Analysis of Third Eye by Muhammod Darwish - 2056 Words

Max Bonetti Mrs. Onorato English – World Classics 29th October 2012 Third Eye View â€Å"He Opens Wide a Third Eye†¦Ã¢â‚¬  by Bei Dao in his written work Old Snow, is a narrative of one mans life and his epiphany on society as life and death would influence it. Bei Dao shows a man looking through a â€Å"third eye† or â€Å"inner eye† view, a very mystical and spiritual way to look at life that only the most enlightened peoples have been able to observe. The poem by Bei Dao starts off by a man opening wide his third eye, showing that finally this man has achieved enlightenment by spiritual guidance or by another catalyst of sorts and shows that he is now disconnected from the â€Å"world† and is in his own mind to see what the â€Å"world† has to tell him and†¦show more content†¦Should he stay with them and live as he was or now take these new influences of life and live as he should or die and go to the golden coffin, die, earlier then expected. As he takes in his surroundings the people are still staring, judging his every move and every move he made in his life. They are judging to see if he will make the right choice, to see if he has made the right choices before and to see if he is truly able to be apart of the Emperor’s memory (heaven). In the last line of the poem Dao states a very powerful line â€Å"the exile of words has begun† (Dao 326). There is no more talking, no more waiting its do or die from here on out. The man starts to awaken from his spiritual journey as he got full intentions where his life was heading if he kept living the way he was. Yet he can’t explain what has happened to him, lost of words he now sees life in a new light. And now the greatest conflict has occurred, will he change his life and do good by being his own being and follow the new path through the setting sun or will he be affected by outside influence and sit idly by like the people behind the rock and do as society tells him. This poem is about great strife in one mans life and shows how one single outlook or journey can change one mans perspective to start to live differently. But who is the man? What is the journey he just took? What theories or morals did he take from this great extensive spiritual journey? Is

Management and Information Systems Free Essays

string(83) " by managers and employees in the firm is called A\) information systems literacy\." Management Information Systems: Managing the Digital Firm, 11e (Laudon/Laudon) Chapter 1 Information Systems in Global Business Today 1) Internet advertising is growing at a rate of more than 25 percent a year. Answer: TRUE 2) Developing a new product, fulfilling an order, and hiring a new employee are examples of business processes. Answer: TRUE 3) A fully digital firm produces only digital goods or services. We will write a custom essay sample on Management and Information Systems or any similar topic only for you Order Now Answer: FALSE 4) A business model describes how a company produces, delivers, and sells a product or service to create wealth. Answer: TRUE ) Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed. Answer: FALSE 6) Computers are only part of an information system. Answer: TRUE 7) Information systems literacy describes the behavioral approach to information systems, whereas computer literacy describes the technical approach. Answer: FALSE 8) The dimensions of information systems are management, organizations, and information technology. Answer: TRUE 9) Knowledge workers assist with paperwork at all levels of the firm. Answer: FALSE 10) In order to understand how a specific business firm uses information systems, you need to know something about the hierarchy and culture of the company. Answer: TRUE 11) Business processes are logically related tasks for accomplishing tasks that have been formally encoded by an organization. Answer: FALSE 12) There are four major business functions: Sales and marketing; manufacturing and production; finance and accounting; and information technology. Answer: FALSE 13) A network requires at least two computers and a shared resource, such as a printer. Answer: FALSE 14) A substantial part of management responsibility is creative work driven by new knowledge and information. Answer: TRUE 15) Intranets allow firms to work easily with third-party suppliers and vendors. Answer: FALSE 16) An IT infrastructure provides the platform on which the firm can build its information systems. Answer: TRUE 17) UPS’s use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites was an information systems solution used to achieve customer intimacy. Answer: TRUE 18) Government and private sector standards are examples of complementary social assets required to optimize returns from IT investments. Answer: TRUE 19) A firm that invests in efficient business processes is making an investment in organizational complementary assets. Answer: TRUE 20) In the behavioral approach to information systems, technology is ignored in favor of understanding the psychological, social, and economic impacts of systems. Answer: FALSE 1) The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and A) improved flexibility. B) improved decision making. C) improved business practices. D) improved efficiency. Answer: B 22) Dell Computer’s use of information systems to improve efficiency and implement â€Å"mass customization† techniques to maintain consistent profitability and an industry lead ill ustrates which business objective? A) improved flexibility B) improved business practices C) competitive advantage D) survival Answer: C 23) The use of information systems because of necessity describes the business objective of A) survival. B) improved business practices. C) competitive advantage. D) improved flexibility. Answer: A 24) Which of the following choices may lead to competitive advantage: (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real time? A) 1 only B) 1 and 2 C) 2 and 3 D) 1, 2, and 3 Answer: D 25) Verizon’s implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an xample of A) improved flexibility. B) improved decision making. C) improved efficiency. D) customer and supplier intimacy. Answer: B 26) The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective? A) improved efficiency B) customer and supplier intimacy C) survival D) co mpetitive advantage Answer: C 27) An information system can be defined technically as a set of interrelated components that collect, process, store, and distribute information to support A) decision making and control in an organization. B) communications and data flow. C) managers analyzing the organization’s raw data. D) the creation of new products and services. Answer: A 28) The three activities in an information system that produce the information organizations use to control operations are A) information retrieval, research, and analysis. B) input, output, and feedback. C) input, processing, and output. D) data analysis, processing, and feedback. Answer: C 29) Order data for baseball tickets and bar code data are examples of A) raw input. B) raw output. C) customer and product data. D) sales information. Answer: A 0) The average number of tickets sold daily online is an example of A) input. B) raw data. C) meaningful information. D) feedback. Answer: C 31) Output A) is feedback that has been processed to create meaningful information. B) is information that is returned to appropriate members of the organization to help them evaluate the input stage. C) transfers data to the people who will use it or to t he activities for which it will be used. D) transfers processed information to the people who will use it or to the activities for which it will be used. Answer: D 32) Converting raw data into a more meaningful form is called A) capturing. B) processing. C) organizing. D) feedback. Answer: B 33) An example of raw data from a national chain of automobile stores would be A) an average of 13 Toyotas are sold daily in Kentucky. B) 30 percent increase in Toyota RAV 4 sales during September in Kentucky. C) 1 Toyota RAV4 sold March 3, 2008 in Louisville, Kentucky. D) all of the above. Answer: C 34) The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called A) information systems literacy. You read "Management and Information Systems" in category "Essay examples" B) information systems architecture. C) management information systems. D) information technology infrastructure. Answer: C 35) In a hierarchical organization, the upper levels consist of A) managerial and professional employees. B) managerial, professional, and technical employees. C) professional and operational employees. D) managerial, professional, and operational employees. Answer: B 36) Which of the six strategic business objectives did the NBA’s use of Synergy Sports Technology help to achieve? A) customer and supplier intimacy B) improved decision making C) new products and services D) operational excellence Answer: B 37) The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company’s members is called its A) culture. B) environment. C) atmosphere. D) values. Answer: A 38) Thomas Friedman’s declaration that the world was now â€Å"flat† meant that A) the Internet has reduced the economic advantages of developed countries. B) globalization is starting to offer less advantage to large corporations. C) the global economy is increasingly commanded by fewer and larger corporations. D) global capitalism is homogenizing culture and business practices throughout the world. Answer: A 39) Data management technology consists of the A) physical hardware and media used by an organization for storing data. B) detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. C) software governing the organization of data on physical storage media. D) hardware and software used to transfer data. Answer: C 40) The hardware and software used to transfer data in an organization is called A) data management technology. B) networking and data management technology. C) data and telecommunications technology. D) networking and telecommunications technology. Answer: D 41) Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization’s A) data management environment. B) networked environment. C) IT infrastructure. D) information system. Answer: C 42) An example of a business using information systems to create new products and services is A) Wal-Mart’s RetailLink system. B) the Mandarin Oriental hotel’s customer-preference tracking system. C) Verizon’s Web-based digital dashboard. D) Apple Inc. ‘s iPod. Answer: D 43) An example of a business using information systems to attain operational excellence is A) Wal-Mart’s RetailLink system. B) the Mandarin Oriental hotel’s customer-preference tracking system. C) Verizon’s Web-based digital dashboard. D) Apple Inc. ‘s iPod. Answer: A 44) An example of a business using information systems for customer and supplier intimacy is A) Wal-Mart’s RetailLink system. B) the Mandarin Oriental hotel’s customer-preference tracking system. C) Verizon’s Web-based digital dashboard. D) Apple Inc. ‘s iPod. Answer: B 45) Maintaining the organization’s financial records is a central purpose of which main business function? A) manufacturing and accounting B) finance and accounting C) sales and manufacturing D) finance and sales Answer: B 46) Based on the examples in the chapter, if you were asked to formulate a plan for a regional drive-in restaurant chain’s efforts to use information technology to develop a loyal customer base, what would be the best use of information technology from the list below? A) Use IT to increase supplier loyalty. B) Use IT to increase operational efficiency. C) Use IT to create new products and business models. D) Use IT to help survive government reporting requirements. E) Use IT to achieve customer intimacy. Answer: E 47) The fact that online advertising revenues are growing at 25 percent a year, while offline traditional advertising revenues are growing at about 5 percent a year, suggests that A) Internet advertising is very inexpensive. B) offline traditional advertising is not very effective. C) the Internet is transforming the traditional advertising business model. D) new technologies are more efficient at selling to customers. Answer: C 48) Toyota Motor Company’s vehicle orders management system allows it to improve efficiency by basing vehicle production on A) superior forecasts of regional demand. B) actual customer orders. C) improved decision making. D) customer preferences. Answer: B Diff: 3Page Ref: 15 AACSB: Use of information technology CASE: Content Objective: 1. 1 49) In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is A) middle management. B) service workers. C) production management. D) operational management. Answer: D 50) Which of the following are environmental actors that interact with an organization and its information systems? A) customers B) suppliers C) regulatory agencies D) all of the above Answer: D 51) From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called A) the information value chain. B) the IT value chain. C) information processing. D) feedback. Answer: A 2) A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets? A) managerial B) governmental C) social D) organizational Answer: C 53) Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to A) invest in technology . B) adopt a new business model. C) invest in complementary assets. D) modernize their information value chain. Answer: B 54) An example of an organizational complementary asset is A) using the appropriate business model. B) a collaborative work environment. C) laws and regulations. D) all of the above. Answer: A 55) An example of a social complementary asset is A) technology and service firms in adjacent markets. B) training programs. C) distributed decision-making rights. D) all of the above. Answer: A 56) Disciplines that contribute to the technical approach to information systems are: A) computer science, engineering, and networking. B) operations research, management science, and computer science. C) engineering, utilization management, and computer science. D) management science, computer science, and engineering. Answer: B 57) The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control, is A) management science. B) MIS. C) operations research. D) utilization management. Answer: C 58) Sociologists study information systems with an eye to understanding A) how systems affect individuals, groups, and organizations. B) how human decision makers perceive and use formal information. C) how new information systems change the control and cost structures within the firm. D) the production of digital goods. Answer: A 59) Psychologists study information systems with an eye to understanding A) how systems affect individuals, groups, and organizations. B) how human decision makers perceive and use formal information. C) how new information systems change the control and cost structures within the firm. D) the production of digital goods. Answer: B 60) The costs for firms operating on a global scale have been drastically reduced by A) networking technology. B) investments in organizational complementary assets. C) the Internet. D) the rise of digital content. Answer: C 1) Which of the following are key corporate assets? A) intellectual property, core competencies, and financial and human assets B) production technologies and business processes for sales, marketing, and finance C) knowledge and the firm’s tangible assets, such as goods or services D) time and knowledge Answer: A 62) Overproduction or underproduction of goods and services, misallocat ion of resources, and poor response times are the results of a firm’s having A) poor relationships with suppliers. B) poor relationships with customers. C) inadequate information. D) a surplus of information. Answer: C 63) A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective? A) customer intimacy B) operational excellence C) survival D) improved reporting Answer: C 64) Which of the following would NOT be used as an input for an information system? A) digital dashboard B) handheld computer C) bar-code scanner D) cell phone Answer: A 65) Which field of study focuses on both a behavioral and technical understanding of information systems? A) sociology B) operations research C) economics D) management information systems Answer: D 66) The three principle levels within a business organization hierarchy are A) senior management, operational management, and service workers. B) senior management, middle management, and operational management. C) senior management, operational management, and information systems. D) senior management, middle management, and service workers. Answer: B 67) Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy? A) middle management B) production workers C) knowledge workers D) data workers Answer: C 68) Which main business function is responsible for maintaining employee records? A) sales and marketing B) human resources C) finance and accounting D) manufacturing and production Answer: B 69) Which of the following constitutes an organizational element in the UPS tracking system described in the chapter? A) the specification of procedures for identifying packages with sender and recipient information B) monitoring service levels C) promoting the company strategy of low-cost, superior service D) the use of handheld computers and networks for managing package delivery Answer: A 0) A managerial element in the UPS tracking system described in the chapter is A) taking inventory. B) providing package status reports to customers. C) the decision to use automation. D) in-house package tracking software. Answer: C 71) ________ is data that has been shaped into a form that is meaningful to human beings. Answer: Information 72) ________ is output returned to approp riate members of the organization to help them evaluate or correct the input stage. Answer: Feedback 73) ________ is a global network that uses universal standards to connect millions of different networks around the world. Answer: The Internet 74) Computer ________ consists of the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. Answer: software 75) The ________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format. Answer: World Wide Web/Web/WWW 76) ________ are private corporate networks extended to authorized users outside the organization. Answer: Extranets 7) The key elements of an organization are its people, structure, business processes, politics, and ________. Answer: culture 78) In a(n) ________ perspective, the performance of a system is optimized when both the technology and the organization mutually adjust to one another until a satisfactory fit is obtained. Answer: sociotechnical 79) ________ makes long-range strategic decisions about the firm’s products and services. Answer: Senior management 80) Invest ments in organization and management, such as investments in new business models and training, are also known as ________. Answer: organizational and management capital 81) Define operational excellence. How can information systems help achieve it? Answer: Operational excellence is the achievement of higher levels of productivity, efficiency, profitability. Information systems can help achieve operational excellence by improving communications to supplier and optimizing the supply chain. Information systems could help managers communicate with workers more efficiently, enable technological innovation in products, minimize warehouse overhead, streamline distribution. 82) You work for an auto manufacturer and distributor. How could you use information systems to achieve greater customer intimacy? Answer: You could create a Web site that allows customers to customize cars, communicate with support personnel and other car owners. You could create an automated e-mail service reminding car owners to take their car in for periodic checkups. You could have an information system that tracks customer preferences in local areas, so you can provide cars that reflect local customer needs and desires. 83) What is the difference between information technology and information systems? Describe some of the functions of information systems. Answer: Information technology (IT) consists of all the hardware and software that a firm needs to use to achieve its business objectives. Information systems are more complex. An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization. An information system: †¢supports decision making, coordination, and control †¢helps employees analyze problems †¢helps employees visualize complex subjects †¢helps create new products 4) You are a marketing manager for a national movie theater chain. Give an example of data that your department could use for creating meaningful information. What type of information could that data produce? Answer: Movie ticket sales from individual theaters would be an example of raw data. Meaningful information from this would be: average number of tickets sold to seniors on certain days of the week. 85) Define business process. What might be a business process used at a hospital? Answer: A business process is a set of logically related tasks and behaviors for accomplishing work. Hiring a new employee, customer intake, and filing medical records are examples of business processes at a hospital. 86) You are starting a small bike messenger company. Given your type of services (hand-delivering packages within a small geographical area), could your firm be a digital firm? If so, what would make this a digital firm? Answer: Being a digital firm doesn’t purely rely on having digital goods and services. A digital firm would have most of its relationships with customers, suppliers, and employees be digitally enabled. Ordering deliveries, assigning deliveries, managing employees and assignments could certainly be digitally enabled; using cell phones, information systems, and handheld devices to connect customers, delivery management, and bike messengers. 87) This chapter discusses how each organization has its own culture and sets of values shared by most of its members. What kind of shared values might you find at a law firm? Answer: Shared values at a law firm might be: The legal system works, the legal system is fair, lawyers help people, and people need help with the legal system because it is complicated. 8) You work at the business headquarters for a chain of movie theaters. Describe this firm’s information value chain. Answer: An information value chain adds value to data at various stages, transforming it into valuable data. At a chain of movie theaters, data would be gathered from ticket sales and concession sales. Information systems would help transform this into meaningful infor mation, such as determining the types of movies popular in certain regions, times and days of the week that people most often saw movies, what snacks were the most popular. This information would be valuable in making decisions, such as offering ticket discounts during less popular time slots, and offering more popular snack items. Further feedback based on the results of these decisions could determine whether these decisions were effective. 89) How does a company’s use of information systems affect its corporate strategies? Provide an example. Answer: A firm’s ability to effectively use information technology is interdependent with its ability to implement corporate strategies and achieve corporate goals. More and more, the ability to compete and succeed depends on a company’s ability to implement technology. What a business would like to do in the future can depends on what its systems will be able to do. Examples of this might be a company who invests in information systems that enable it to create new products or to make its distribution system more efficient, allowing the company to become the low-cost producer. 90) The information systems of Accenture, a global consulting firm, allow for a highly decentralized organization without a traditional headquarters. Based on your reading of Chapter 1, which of the six strategic business objectives does Accenture’s information systems contribute to? Answer: Student answers will vary. The following is an example of a possible answer: Accenture’s information systems allow its mobile workforce to be within easy, constant reach of its customers, contributing to the business objective of customer and supplier intimacy. Additionally, the ability of employees to connect to and work with local branch information systems in standard ways, regardless of their location, contributes to more efficient processes and operational excellence. How to cite Management and Information Systems, Essay examples

Queensland Rail Recruitment Challenges †Free Samples for Students

Question: Discus about the Queensland Rail Recruitment Challenges. Answer: Queensland Rail Recruitment Challenges and Recommendations The success of an organization is largely contributed by the effectiveness of its employees, whose performance is dependent on recruitment. Any challenges in the workforce arising from recruitment, therefore, need to be addressed for effective operations toward achieving company goals (De Cieri Kramar, 2003). Queensland Rail is an organization providing transport as a railway operator in Australia. The organization operating in Queensland and has been estimated to offer over 20,000 employment opportunities each year. The railway operator has however faced various challenges in recruitment, which has impeded the recruitment of the top talent required by the innovative company. This paper seeks to highlight some of the recruitment challenges faced by Queensland Rail as a result of engaging in poor recruitment practices. It also makes recommendations on how they can be solved and possible recruitment strategies for the company. Recruitment Challenges Faced by Queensland Rail and their Recommended Solutions Organizational Image and Brand Research has shown that companies offering candidates a poor experience during assessment damage their brand to an extent that has the candidates no longer consuming from it (Ogunfowora, 2014). Queensland Rails brand and image were put at risk through poor recruitment practices that gave candidates the wrong perceptions. The organization had poor communication in their recruitment process. This is made evident by reports indicating a lack of job advertisements even after plans by Queensland Rail to employ more people after staff shortages were identified. This lack of proper communication kept the qualified individuals needed by the fast growing organization from applying for the positions. It also frustrated candidates seeking employment information on Queensland Rail and hardly find it. The frustration experienced by the candidates, therefore, damages Queensland Rails brand and fails to attract the top talent needed by the company (Allen, Mahto Otondo, 2007). Queensland Rail is committed to protecting their brand and image by ensuring they are used in accordance with the organizations stipulated behavior (Worthington, Russell-Bennett Hartel, 2010). Consequently, it is recommended that the recruitment practices carried out are transparent, open and accountable. Queensland Rail can achieve this through the employment of a better communication system where all potential candidates for the job are able to access all the information regarding the position. Scheduling by the transport provider should also ensure announcements are made in time and the given information is clear and easy to understand. Contacts through which the candidate can communicate with Queensland Rail in the case of any questions should also be included in an effort towards openness and transparency. These recommendations will ensure that Queensland Rail remains the leading provider of integrated transport services in Australia. Supply and Demand of Staff A commission of inquiry launched to investigate the train crewing practices at Queensland Rail in 2016 identified shortage of staff as one of the problems facing the organization. This was found to be as a result of an increased demand for train crew services between 2014 and 2016 that did not meet the supply of the hired train crew. The supply of qualified personnel also decreased due to recruitment decisions by management to cease driver recruitments and reduce the training offered to recruits. Another reason for the decreased supply of train crew staff was the restriction on Queensland Rails ability to make external recruitments. This created challenges in recruitment, burdening the organization and depleting guard ranks. These poor recruitment practices, therefore, led to a low supply of train crew that could not meet the demand of Queensland Rail and a disruption of their operations (Broadbridge, Maxwell Ogden, 2009). A program should be implemented at Queensland Rail with the intention of predicting the train crews demand and supply. The recommended program should also take into consideration any future projects and changes in operations that will require staff recruitment (Si, 2015). Keeping a surplus of staff especially train crew is another recommendation that Queensland Rail requires in addressing the shortage of staff supply. Proper recruitment practices will ensure this supply is developed and maintained over time as a preventive measure. In an effort to keep the supply of train crew in surplus, the process of recruitment should remain open to attract external applicants. Open recruitment further contributes to diversity in the applicants resulting in diverse staff (Campion, 2015). The implementation of these recommendations will prevent further disruptions in Queensland Rails train operations. High Cost of Recruitment Process Queensland Rail, in an effort to address train crew shortages, has spent an estimated $100 million on recruitment agencies. The high cost paid to the agencies is brought about by the need to find qualified candidates fast and the urgency to fill critical roles. The money used in the recruitment process is incorporated in the calculation of return on investment. High costs in the recruitment process may, therefore, lead to major losses to the company if they exceed the returns resulting from this practice (Munstermann, Eckhardt Weitzel, 2010). The cost of recruiting staff, therefore, needs to be economical to ensure that staff recruitment creates a return on investment and is beneficial to Queensland Rail with regard to financial results. Recommendations that Queensland Rail may choose to implement to address this issue include seeking cheaper alternatives that are just as effective and even more efficient (Breaugh, 2017). This could be done through the introduction of an automated recruiting system, which will make the process simpler in terms of selection, communication and scheduling processes of recruitment. This will minimize the costs used in these processes and better management of the process will ensure Queensland Rail does not end up in situations where they have to hire staffing agencies for urgent staffing (Lad Das, 2016). Queensland Rail should also focus on the proper scheduling of their recruitment to ensure it is always ready to effectively fill critical positions without the having to pay heavy costs for fast service. Staff Retention Failure The transport industry is a highly competitive jobs market that is also dynamic and always in need for new talent. These facts put Queensland Rail at the risk of losing their top talent due to poor recruitment practices. The human resource department in charge of recruitment at the organization has not set up a system where top talent is identified and retained. The top talent or high performers are also not rewarded and this makes the employees lack the motivation to fully perform and deliver their services to Queensland Rails (Samuel and Chipunza, 2009). The unsatisfied employees might also choose to leave the organization to Queensland Rails competitors offering better recognition and reward. Failure to retain top talent affects the organizations long-term growth and causes the company to incur costs through replacing employees. For a transport company priding itself in innovation, Queensland Rail ends up lacking the staff responsible for creating and maintaining this innovation ( Armstrong, Brown Reilly, 2011). Identification of top talent at the company and retention of these employees is significant to the growth and performance of Queensland Rail. A system that identifies top talent and rewards them is, therefore, necessary in the organization. Rewards could be in the form of promotions and raised ranks, which will work as an incentive to motivate the staff (Hauskanecht, Rodda Howard, 2009). Motivated staffs are less likely to leave the company and give better performance at work. Implementing the system will, therefore, ensure growth for Queensland Rail through retention of talented employees who are in line with the companys innovative goals. The company is also meant to experience good financial results due to better performances (Sebastian, 2007).Introduction Ageing Workforce Challenge In the final 2017 report of the Commission of Inquiry into Queensland Rails train crewing practices, it was acknowledged that part of the staff consisted of an aging workforce. This was made clear in a statement explaining that in an effort to retain employees, Queensland Rail was supporting the transition of staff into retirement among other practices. The transport provider also acknowledged the fact this decision would probably have a negative impact in the long term (Rudolph, Toomey Baltez, 2015). The dominance of an aging workforce in an organization is often an indicator of outdated skills and a shortage of relevant skills (Beck, 2014). This has a negative effect on the transport industry, which requires an innovative set of skills by workers in order to stay ahead of the competition and grow. This is made harder by the fact that the younger generation is not attracted to the transport industry with regard to career decisions. Those eventually pursuing this career choose to pu rsue other careers first before finally settling on the transport industry. It is recommended that the recruiting department at Queensland Rail, therefore, needs to effectively campaign for the application of jobs by qualified young people. The recruitment campaign will focus on getting more young adults to take consider the transport industry in their career. This can be achieved by changing the image of employment in the transport industry to make it attractive to young people. The current image of working at Queensland Rail may portray negative perceptions of a working environment that is not sophisticated and this diverts the interest of young people. Queensland Rail can also use a recruitment system that collects demographic information and makes the process of finding younger people easier. Queensland, therefore, needs to invest in a workforce including young people who are more likely to grow the company through new ideas and skills (Zimmer, 2016). Conclusion The challenges discussed in this paper make it clear that although Queensland Rail is the leading integrated transport provider in Australia, it is facing some recruitment challenges that hinder its operations. The transport industry is dynamic and competitive and these do not allow for any disruption. Challenges such as staff shortage, recruitment costs and flight risk of unsatisfied employees should be addressed. All of the mentioned challenges arise from poor recruitment practices and lack of investment in the proper recruitment strategies. Recommendations offered in the report offer solutions to problems faced by Queensland Rail in the form of reduced costs, a system that will assist in better recruitment practices and better management of operation schedules. Based on the recommendations offered, the ultimate solution for the recruitment challenges faced by Queensland Rail seems to be the implementation of an automated system customized for their recruitment needs. The system brings make the recruitment process more organized resulting in minimized costs, better communication with candidates, improved brand image, less time is taken to fill critical positions, attracting and retaining the organizations top talent. Incorporation of recruitment strategies in addition to this will ensure the company carries out its functions effectively and remains the leading provider of integrated transport services in Australia. References Allen, D. G., Mahto, R. V., Otondo, R. F. (2007). Web-based recruitment: effects of information, organizational brand, and attitudes toward a Web site on applicant attraction. Journal of Applied Psychology, 92(6), 1696. Armstrong, M., Brown, D., Reilly, P. (2011). 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